Privacy Policy

1. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal data is the operator of the abn8 platform and the website abn8.win (referred to throughout this Policy as "abn8", "we", "us", or "our").

abn8 is committed to handling your personal data responsibly, in accordance with the principles of data minimisation, purpose limitation, accuracy, storage limitation, and security. This Policy applies to all personal data collected in connection with your use of the abn8 platform, whether accessed via desktop browser or mobile device.

2. Personal Data We Collect

abn8 collects personal data in the following categories:

2.1 Registration Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including postcode and state/region in Malaysia)
• Email address
• Username and encrypted password
• Telephone number (optional at registration; may be required for verification)

2.2 Identity Verification Data

• Government-issued photo identification (e.g. MyKad, passport)
• Proof of address documentation (e.g. utility bill, bank statement dated within 3 months)
• Payment method ownership documentation (e.g. screenshot of Touch n Go eWallet account details)

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, dates, and payment method references
• Account balance history
• Bonus and promotion claim records

2.4 Gaming Activity Data

• Game session logs including game type, wager size, outcomes, and duration
• Sportsbook betting history including selections, stake amounts, and results
• Responsible gaming tool settings and activation history

2.5 Technical & Usage Data

• IP address and approximate geolocation derived therefrom
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages and features accessed within the abn8 platform
• Referral source (where applicable)

2.6 Communications Data

• Records of live chat support conversations
• Email correspondence with the abn8 support team
• Complaint and dispute records

3. How We Use Your Personal Data

abn8 uses the personal data it collects for the following purposes:

• Account administration: Creating and managing your abn8 account, verifying your identity, and processing login authentication.
• Service delivery: Providing access to games, sportsbook markets, your account wallet, and all associated platform features.
• Payment processing: Processing deposits and withdrawals via your selected payment method (Touch n Go eWallet, Boost, bank transfer, etc.) and maintaining financial records.
• Regulatory compliance: Meeting obligations under abn8's gaming licence including Know Your Customer (KYC) verification, anti-money laundering (AML) checks, and age verification.
• Responsible gaming: Monitoring gameplay patterns to identify indicators of problem gambling behaviour and, where appropriate, proactively engaging with affected players.
• Fraud prevention and security: Detecting and investigating suspicious activity, duplicate accounts, payment fraud, and other integrity threats.
• Communications: Sending account-related notifications (security alerts, withdrawal confirmations, verification requests), and where you have opted in, promotional communications about offers and bonuses.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience.
• Legal obligations: Responding to lawful requests from regulatory authorities, law enforcement agencies, or courts having jurisdiction over abn8's licensed operations.

4. Legal Basis for Processing

abn8 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your abn8 account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with licensing conditions, KYC/AML obligations, and lawful regulatory or judicial orders.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing for optional marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting support or updating your account notification preferences.

5. Data Sharing & Third Parties

5.1 abn8 does not sell your personal data to any third party. We do not share personal data for third-party marketing purposes without your explicit consent.

5.2 abn8 may share your personal data with the following categories of recipients, strictly for the purposes described in Section 3:

• Payment processors: Financial institutions and e-wallet operators (including Touch n Go eWallet and Boost) necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services that assist abn8 in meeting its regulatory obligations.
• Game providers: Software suppliers whose games are integrated into the abn8 platform, to the extent necessary for game delivery and integrity verification.
• IT and hosting providers: Cloud infrastructure and security service providers operating under contractual data processing agreements with abn8.
• Regulatory authorities: abn8's licensing authority and any other competent regulatory body with jurisdiction over our operations.
• Law enforcement: Where required by a lawful order, warrant, or legal obligation.

5.3 All third parties with whom abn8 shares personal data are required, by contract, to process that data only for the specified purpose and to maintain appropriate security standards.

6. Data Retention

6.1 abn8 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable regulatory obligations. Gaming licence conditions typically require retention of player account and transaction records for a minimum of five (5) years following account closure.

6.2 Where data is retained solely for the purpose of complying with a legal obligation or defending a potential legal claim, it will be held securely and isolated from active processing systems until the applicable retention period expires.

6.3 Data held solely for analytics and service improvement purposes is anonymised prior to retention, such that no individual player can be identified from the retained data.

7. Security Measures

7.1 abn8 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and abn8 servers;
• Encryption of passwords and sensitive personal identifiers at rest using approved cryptographic algorithms;
• Access controls limiting personal data access to authorised personnel with a documented operational need;
• Regular penetration testing and security audits conducted by independent third parties;
• Incident response procedures for detecting, containing, and reporting data breaches in accordance with applicable law.

7.2 Notwithstanding the above measures, no data transmission over the internet can be guaranteed to be absolutely secure. Players are advised to use strong, unique passwords and to log out of their abn8 account after each session, particularly on shared or public devices.

8. Cookies and Tracking Technologies

8.1 abn8 uses cookies and similar tracking technologies on the abn8.win website. Cookies are small text files stored on your device that enable the platform to recognise your browser, maintain your login session, and remember your preferences.

8.2 abn8 uses the following categories of cookies:

• Strictly necessary cookies: Essential for platform operation — login session management, security tokens, and fraud prevention signals. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about page interactions and feature usage to help abn8 improve the platform. No personally identifiable information is transmitted via analytics cookies.

8.3 You may control non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from accessing the abn8 platform, though some preference features may not operate as expected.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by abn8:

• Right of access: You may request a copy of the personal data abn8 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to abn8's legal retention obligations under gaming licence conditions.
• Right to restriction: You may request that abn8 restricts processing of your data in certain circumstances, such as during the resolution of a rectification request.
• Right to object: You may object to processing based on legitimate interests, including processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the abn8 support team at [email protected] (plain text — not a clickable link). abn8 will respond to verified requests within 30 days.

10. Minors

The abn8 platform is strictly intended for individuals aged 21 years and above. abn8 does not knowingly collect personal data from individuals under the age of 21. If abn8 discovers that personal data has been collected from a minor, the relevant account will be immediately closed, all funds returned (where no fraud is involved), and the data deleted from our systems to the extent not required by law to be retained.

If you are a parent or guardian and believe that a minor has accessed or registered an abn8 account, please contact support immediately at [email protected].

11. Changes to This Privacy Policy

abn8 reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements, regulatory obligations, or platform practices. Material changes will be communicated to registered players via email to the address on record and/or via a prominent notice on the abn8 platform, no less than 7 days before the revised Policy takes effect.

Continued use of the abn8 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and may request account closure.

12. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or abn8's data practices, please contact the abn8 Data Privacy team:

Email: [email protected] (plain text only — not a clickable link)
Support hours: 24 hours a day, 7 days a week via live chat on the abn8 platform.

abn8 takes privacy enquiries seriously and will acknowledge receipt of your request within 2 business days and provide a substantive response within 30 days.